FAQ

What is Dopple?

How does Dopple work?

You tell us what you’re searching for via a quick style quiz, and we curate a custom Drop of the coolest kids’ clothes completely tailored to your style, budget and mini’s size. Only pay for your faves and pop the rest in our pre-paid return mailer.

Why should I try Dopple?

We make shopping for your little ones more affordable, fun and super convenient. Our customers also LOVE discovering new brands in their Drops they wouldn’t have found otherwise.

How do I sign up for Dopple?

It’s easy! Just take our quick style quiz to get started, and we’ll do the rest.

Subscription

Is Dopple a subscription service?

Dopple is a quarterly subscription service, but you can request or postpone a Drop any time you like.

Can I cancel or reactivate my subscription?

Of course. You can email us at parentals@thedopple.com with the subject Cancel Subscription, and we’ll be in touch within 48 hours.

How long does it take to get my Drop?

Your first Drop should arrive within 7 business days after taking the Quiz and paying the Service Fee. For subsequent Drops, we’ll email you a week before your quarterly delivery (every three months) to confirm your kiddo’s sizes, address, and payment details.

Can I change when my next order will arrive?

Yep! Once you’ve finished signing up, you can edit your next delivery date for each kiddo by logging into ACCOUNT > My Kiddos > Select the child’s name > Change Delivery Date.

How does the Service Fee work?

You'll pay a non-refundable $10 Service Fee, per child, every time you get a Drop. Once we receive your returns, the $10 will be fully credited back toward whatever you decide to keep.

How frequently will I receive a Drop?

Our standard subscription is quarterly, meaning you’ll receive a Drop every three months from the date you sign up. But you can also order a Drop at any time or postpone an upcoming Drop for a later date.

What happens if I don't like what I receive? Do you exchange items?

We always try to accommodate requests. Email us at parentals@thedopple.com for assistance.

Can I know what items I’m going to get in advance?

Our customers tell us the magic of Dopple is in the discovery! We curate pieces we know you’ll love (before you even know it!) from amazing new brands, the coolest up-and-coming designers worldwide and all your tried-and-true faves — at the best prices.

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How is Dopple different than other subscription boxes?

Not to brag, but…

Our stylists have so much swag, literally! Every Drop is expertly styled and personalized to perfection, just for you.

We carry the best and biggest variety of brands — from the big names you know and love to the cult-fave IG brands you stalk and the coolest new emerging designers you haven’t heard of…yet.

No cheesiness here. Our clothes are so fly you’ll wish they came in your size.

The prices! Enjoy members-only prices on everything when you sign up.

Convenience. We deliver straight to your door! Free shipping + returns.

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Pricing

How do you offer such great prices?

Top secret! We work directly with your favorite brands to deliver beautiful, high quality pieces at prices you won’t find anywhere else.

How much does Dopple cost?

We charge a $10 non-refundable Service Fee per child, which is fully credited toward anything you purchase from your Drop. The total cost of each Drop is entirely dependent on your budget — you tell us what you want to spend, and we’ll find pieces that fit the bill.

When will I be charged?

You’ll be charged the $10 Service Fee when you request a Drop and each time you’re due for a new Drop every three months during your subscription. You’ll only pay for the items you keep once we receive and process your return.

What is the price range of Dopple clothing?

We carry a wide variety of clothes to fit every budget, from accessible organic pieces to luxury designer wear, new and past season product and everything in between.

Brands

What brands does Dopple carry?

We carry more than 500 of the world’s best designer and boutique kids’ brands including Oeuf, Rylee + Cru, Stella McCartney, Gray Label, Misha & Puff, Bobo Choses, Bonpoint, Alice + Ames, Veja, Petit Bateau, Noé & Zoë and so many more!

What is the quality of the brands that Dopple offers?

We’re committed to delivering high quality clothes at every price point — whether that’s sustainable, 100% organic cotton pieces or completely handmade items.

Shipping

How can I find tracking information?

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