Dopple
PILFS

FAQs

1. How Dopple Works

How Does the Subscription Work?

Step 1: Pop quiz

Grab your kiddo, hunker down and take our fun Style Quiz. We charge a $10 Service Fee per child which we credit towards anything you keep!

Step 2: Wait for it…

We’ll get to work putting together a personalized assortment of the best children’s brands… all at amazing prices! When it’s ready to ship we’ll send an email with tracking information and approximate delivery date.

Step 3: Mail day!

Once you receive your Drop you’ll have 7 business days to pick your faves, fill out the return sheet, and send back the rest in a pre-paid envelope. The shipping is always on us.

Step 4: Finalize your order

You’ll be charged for the items you kept once we receive and process your return. If you decide to keep the whole Drop you’ll get an additional 25% off the entire order! If we do not receive your return back within the allotted time frame, we’ll assume you loved everything and will charge your card for the whole Drop, less the 25% discount.

2. Your Dopple Drops

How Many Items Will You Send Me?

Each Drop contains 8 to 15 pieces of the coolest clothing, accessories, and shoes, hand picked for you and your little one based on your style, kiddo’s size, and (most importantly) budget.

WHAT BRANDS DOES DOPPLE OFFER?

We carry more than 500 of the world’s best children’s and boutique brands including Oeuf, Rylee + Cru, Gray Label, Tiny Cottons, Misha and Puff, Appaman, Winter Water Factory, June and January, Everbloom, and so many more!

HOW DO I REQUEST A SPECIFIC ITEM OR BRAND FOR MY NEXT DROP?

You can add in specific items or brands in the free response section of the quiz and we’ll do our best to include like pieces in your Drop. You can also email parentals@thedopple.com to further request specific items and brands.

HOW DO YOU OFFER SUCH GREAT DISCOUNTS?

Top secret! We work directly with hundreds of the world’s best brands to deliver beautiful, high quality items in your budget (because kids are expensive!).

WHEN DO I NEED TO SEND BACK ITEMS I DON’T WANT TO KEEP?

You have 7 business days to pick your faves and send back your returns using the resealable Dopple mailer and prepaid UPS label. You can find your nearest UPS drop off location here. If you need an extension, please email us at parentals@thedopple.com. If we do not receive your return back within the allotted time frame, we’ll assume you loved everything and will charge your card for the whole Drop, less the 25% discount.

I DIDN'T RECEIVE A SEPARATE RETURN BAG WITH MY DROP. WHAT DO I DO?

Dopple uses resealable packaging as part of our commitment to sustainability and reducing waste. Please be sure to save the mailer that your Drop arrived in if you plan on sending back returns.

I NEVER RECEIVED MY DROP

We send an email when your Drop is shipped. Check that email and the tracking number. If you still have trouble finding the package, email us at parentals@thedopple.com.

3. Scheduling

WHEN WILL I RECEIVE MY DROP?

Your first Drop should arrive within 7 business days after taking the Quiz and checking out the Service Fee. For subsequent Drops, we’ll email you a week before your quarterly delivery (every three months) to confirm your kiddo’s sizing, address, and payment details.

WHAT IF I WANT MY NEXT DROP SOONER?

In addition your quarterly Drop, you can order a Single Drop at anytime by clicking REQUEST A DROP.

WHAT IF I WANT TO WAIT LONGER THAN THREE MONTHS FOR MY NEXT DROP?

You can change the next delivery date for each kiddo in YOUR ACCOUNT -> Select Kiddo -> "Change Delivery Date."

4. Billing

WHAT IS THE $10 SERVICE FEE?

We charge a $10 service fee for per kid for each Drop. It’s non-refundable, but don’t worry—it will be credited in full towards any purchases you make from that Drop.

WHEN WILL I BE CHARGED?

You’ll be charged the $10 service fee when you request a Drop, and each time you’re due for a new Drop every three months during your subscription.

HOW DO I CANCEL MY SUBSCRIPTION?

You can email us at parentals@thedopple.com with the subject Cancel Subscription and we’ll be in touch within 48 hours.

DOES DOPPLE CHARGE SALES TAX?

Yes, by law! We charge a sales tax based on state and local city laws. Taxes depend on your state and location.

5. Your Dopple Account

HOW DO I SEE MY PAST ORDERS?

You’ll be able to view your past orders in YOUR ACCOUNT.

HOW DO I SEE MY SHIPPING OR BILLING ADDRESS?

Go to YOUR ACCOUNT to view and edit your shipping and billing address.

ANY OTHER QUESTIONS?

Just email us at parentals@thedopple.com.